Audience-Approved Product & UX Design

Put your hands together for stellar product, mobile app, and web experiences anchored in thoughtful UX design.

A subpar product, app, or website experience can dampen great marketing. Not just that, it is arguably a critical component of your brand marketing and growth strategy. When someone opens your app or lands on your website, what is their experience like? If words like clear, frictionless, and intuitive don’t immediately come to mind—you may have UX design problems. Through user experience strategy and design, we help financial services and fintech companies assess, refine and craft unique, effective digital customer experiences.

Our UX Design services include:

UX Strategy

UX Design

Audience Definition

Persona Development

User Journey Mapping

Information Architecture

Navigation Strategy

Wireframe Design

Interaction Design

SaaS Product Design

Mobile App Design

Usability Testing & Feedback

Deliver UX Experiences that Attract, Retain, and Delight

Creating an effective user experience is a two-sided challenge. First, you need to deeply understand your core audience and their motivations, desires, and context. It’s important to explore answers to such questions as:

  • What do they need? 
  • What do they value most? 
  • Why would they seek you out? 
  • How will they make a decision?

Delivering an exceptional user experience starts by researching and asking these key foundational questions and others to create a clear picture of the users in your market.

UX What, Why & How

Second, you need to align these audience attributes to how your business can help prospective customers. In creating mobile apps and websites, one of our goals is to make sure you answer these three universal questions for the visitor within a matter of seconds:

  • What is this?
  • Why should I use it?
  • How do I use it?

At the most fundamental UX design level, these questions are the skeleton of our process. Visitors want to quickly understand who you are, what you provide, how your product or service will benefit them (as compared to other options in the market), and if your solution will solve their problem. Our goal is to create a clear, engaging experience that helps users easily answer these questions for themselves and make that determination quickly and effectively.

As you can see, there are many elements that contribute to a good user experience. UX design is more than just traditional “design.” UX design and UX strategy contemplates the entire user experience, leveraging:

  • Layout and structure
  • Message clarity and efficiency
  • Visual and messaging hierarchy
  • Visual design elements
  • Copywriting
  • Navigation
  • Interactions
  • Modality, device, and access

…in order to positively influence:

  • Brand strength and clarity
  • Comprehension
  • Cognitive load
  • Recall
  • Decision making
  • Satisfaction

We apply user experience design digital products and marketing assets that provide continued value while strengthening the loyalty and emotional connection of your customer base. And that goes for your current customers and return users as well. We look to make the ongoing user experience full of value and void of frustration points through UX design thinking.

Discover how our UX design, strategy work, and related services can help grow your financial brand. Grab a time to chat with us!

Customer Stories

Online Gift Card Exchange Upgrades Website & Launches Mobile Experience

Looking to grow, optimize, or launch your financial services marketing?

Let's Chat

In search of marketing expertise for your company? Pick a time to discuss your digital marketing outlook with CSTMR’s CEO, Rory Holland. We will share insights and guidance and see if we are a good fit to help your organization grow.